Shipping Policy

Last Updated: 16 june 2026

Thank you for shopping with us. We are committed to delivering your orders safely and efficiently. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

All orders are processed after successful payment confirmation.

• Orders are typically processed within 3-7 business days.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During periods of high demand, sales events, or unforeseen circumstances, processing times may be extended.

Once your order has been processed and dispatched, you will receive a shipping confirmation along with tracking details, where available.

2. Shipping Time

Estimated delivery times may vary depending on your location and courier availability.

• Metro Cities: 3–7 business days
• Non-Metro Cities and Remote Areas: 5–10 business days

Please note that delivery timelines are estimates and are not guaranteed.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment is completed.

We reserve the right to modify shipping rates at any time without prior notice.

4. Delivery Delays

While we strive to ensure timely delivery, delays may occur due to circumstances beyond our control, including but not limited to:

• Weather conditions
• Natural disasters
• Public holidays
• Transportation disruptions
• Government restrictions
• Courier service delays

We shall not be held liable for delays caused by third-party shipping providers or unforeseen events.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at the time of purchase.

We are not responsible for:

• Delays caused by incorrect addresses
• Failed deliveries due to incomplete information
• Additional shipping charges resulting from address corrections

If an order is returned to us due to an incorrect address provided by the customer, additional shipping fees may apply for re-dispatch.

6. Order Tracking

Once dispatched, tracking information will be shared via email, SMS, or other available communication channels.

Please allow up to 24–48 hours for tracking information to become active after shipment.

7. Lost, Damaged, or Missing Packages

If your package arrives damaged, contains incorrect items, or has missing products, you must contact us within 24 hours of delivery.

To investigate and process such claims, customers must provide:

• An uncut and continuous unboxing video starting from the sealed package.
• Clear photographs of the package and products.
• Order details and proof of purchase.

Claims submitted without an uncut unboxing video may not be eligible for review.

8. Refused or Undeliverable Shipments

Orders refused by the customer or returned as undeliverable due to incorrect shipping information may not be eligible for refunds, exchanges, or reshipment without additional charges.

9. International Shipping

International shipping availability, delivery timelines, customs duties, taxes, and import charges may vary depending on the destination country.

Any customs duties, import taxes, or additional fees imposed by local authorities are the sole responsibility of the customer.

10. Shipping Policy Updates

We reserve the right to modify or update this Shipping Policy at any time without prior notice. Changes become effective immediately upon being posted on our website.

11. Contact Us

For any shipping-related questions or concerns, please contact our customer support team through our official communication channels.

By placing an order on our website, you acknowledge and agree to the terms outlined in this Shipping Policy.